How does the business operate on a daily basis?
Owner is responsible for the operational management which includes the opening of the shop and task delegation for the day.
Clients bring in units for assessments and repairs and the business tend to booked call-outs for quote and repairs.
Business offers a wide spectrum of expertise which includes repairs to tv's, fridges, washing machines, kitchen appliances, printers, office equipment and various gas appliances.

How are the clients attracted to the business?
Mainly through word of mouth marketing, the business has an excellent reputation of delivering quality work and is long established in the area, boosting customer confidence.
Some work comes through warranty agencies and insurance repairs.

What Advertising/Marketing is carried out?
Google (search word optimisation), social media, and some traditional advertising (bill boards and print media).

Does the business have any contract work?
Yes, the business is a warranty agent for various well known brands and has repair contracts for various industry retailers.

What competition exists?
There are three other appliance repair companies in the area.

What are the seasonal trends?
Busy all year round.

Is the business VAT Registered?
Yes

What VAT documentation is on file?
All necessary SARS documents.

Are there up-to-date Management Accounts available?
Yes, available for qualified buyers.

What Balance Sheet and Income Statements are available?
Yes, available for qualified buyers.

What percentage of the business is cash/credit?
60% daily cash deals, 40% credit.

What is the age analysis of the debtors book?
80% current, 15% in 30 days and the remaining 5% older.

How could the profitability of the business be improved?
Room for expansion into new markets, the business currently only focusses on the immediate area.

Is Seller finance available and for what amount?
No in general, but any reasonable proposals could be considered.

What is the total staff complement?
Total of eight members excluding the owners.

Give a breakdown of staff/ functions/ length of service?
Three technicians and Five general office staff, most between 3-5 years of service.

Do any receive special perks or incentives?
None

Are they on contract?
Yes, permanent staff.

Do any have management potential?
Yes, one of the general admin staff.

How involved is the Owner in running the business?
Owner is fully involved in the operational and financial management of the business, it is a husband and wife team.

When does the current lease end?
Renewal annually.

Is there an option of renewal & what period?
Yes

What is the annual escalation %?
Negotiable

What are the trading hours?
8h00 - 17h00 Monday to Friday
08h00 - 13h00 Saturdays
Closed on Sundays and public holidays.

What is the square meters of the business?
150

Is a copy of the lease available?
Yes

Do you require a licence?
Normal business licence.

What lease deposit and/or other surety is required?
Equal to one months rent

What are the main assets of the business?
Nissan NP300 bakkie, All office furniture and equipment, computer and accounting software. Store room shelving, camera system and a 6m wooden storage hut with shelving. Electronics tools and equipment. Printer tools and equipment. Fridge repair equipment and bottles including work benches.

Are any items not included in the sale?
The owners personal tool box and personal power tools.

What is their overall condition?
All well maintained, good.

Do any require repairing?
No, normal ongoing maintenance will be required.

How have they been valued ?
Owner valued.

Which assets are on lease/HP and with whom?
LCV vehicle on HP with bank.

Will Seller settle or Buyer to take over?
Seller will settle, to be negotiated.

Are copies of agreements available?
Yes, available for qualified buyers at the due diligence phase.

Are they presently insured?
Yes, comprehensively ensured.

Strengths?
Honesty, reliability, good service, friendly efficient staff, guaranteed workmanship and a good reputation in the market.
Warranty partner back up, good Google rating, satisfied clients. The amount of electronic failures due to use, load shedding and electric storms ensures a continual demand for this business's services.

Weaknesses?
Cost and availability of spare parts can sometimes be a challenge. Critical area to manage customers expectations.

Opportunities?
All major appliance brands are always in need of good service and repair agents, some areas in the vicinity in desperate need for good reliable repair and service centres.

Threats?
If the same level of service and expertise can be maintained, no new threats could be identified.

What is the reason for the sale?
Owners want to retire and move to the Western Cape

Why is this a good business?
The business has build a good reputation and has reliable staff, it's services will always be in demand.